Etisalat store in Dubai Hills Mall - Your one-stop destination for all your telecommunication needs

How to Cancel Etisalat Business Account

  Reading time 7

Evidently, steps to cancel an Etisalat Business account are a hot topic for both current users and those who might be considering switching their service in the near future. You might be asking yourself, “”How do I cancel my Etisalat subscription?”” This article serves as an in-depth guide to cancelling your Etisalat business account, from reasons you might want to cancel to navigating the process, and even tackling problems that might arise along the way.

Why Cancel an Etisalat Business Account?

There are a plethora of reasons one might wish to cancel their Etisalat business account. This doesn’t only apply to businesses, even if you’re dealing with Etisalat home internet cancellation, the steps are often similar. Common triggers include:

  1. Finding a competitor offering a better deal
  2. Dissatisfaction with the quality of service provided
  3. A shift in business needs or scale

From these reasons, it becomes clear that understanding the cancellation process is absolutely vital, even if you’re not currently planning to cancel. So let’s delve more into Etisalat subscription cancellation.

Reasons for Cancelling

Businesses change and evolve – it’s an indisputable part of the corporate world. As a company grows or transforms, its needs and priorities also shift. This often means that a service that was once a perfect fit no longer meets the required standard. Etisalat business accounts, while rich in features, might not provide the specific services your evolving business requires. Hence, moving on becomes inevitable.

Impacts of Cancelling the Account

Next, we’ll discuss the impacts of cancelling the account, which is a critical part of the Etisalat subscription cancellation. It’s not just about switching providers; there are financial and operational aspects to consider.

Financial aspectCancelling might involve certain termination fees, depending on your contract.
Operational aspectIt can also impact business operations during the transition period to a new service provider.

Anticipating and planning for these impacts helps ensure a smooth transition.

Etisalat SIM cancellation

Step-by-Step Guide to Cancel Etisalat Business Account

Understanding the cancellation process prevents unexpected issues and can save you time. Here are the initial steps to cancel your Etisalat business account:

1.Contact Customer Service

Reach out to the customer service of Etisalat using the Etisalat WiFi cancellation number. They can provide you with specific details about the process based on your account type and inform you about any termination fees.

2.Submit the Cancellation Request

After considering all information provided by the customer service team, you can proceed with the cancellation request. This may be done online or by visiting an Etisalat store. Ensure to ask customer service for the Etisalat subscription cancel code. This should expedite the process of account closure.

What to Do After Cancelling

Post-cancellation, there are some important steps that need to be taken to ensure the efficiency of your business operations doesn’t suffer. These arise from the financial and operational aspects we discussed in the first half and are as follows:

Checking Finances

The cancellation of your Etisalat account is expected to have financial implications. Ranging from termination fees to charges for any remaining services, make sure to clear all dues with the service provider. To avoid unforeseen costs, request a written statement that clearly enumerates any additional charges related to the termination.

Moving to a New Service

Indeed, the finality of cancellation demands the search for a new service provider. Conduct a comparative analysis among different competitors considering both your budget and business needs. Ensure that you communicate with your new service provider clearly about the transition to prevent any disruption in operations.

Cancel Etisalat Subscription

Common Issues and Solutions When Cancelling

Cancellation rarely goes without a hitch. Here, we highlight common issues people face while cancelling their Etisalat subscription, and their potential solutions.

Issue: Delay in Cancellation

Etisalat is a sprawling service provider, and sometimes cancellations can get lost in the bureaucratic shuffle, causing delays. If a considerable time has elapsed since your cancellation request without any response, consider this solution.

Solution: Follow-up

Following up assertively with customer service, both through phone calls and emails, is a smart way to deal with delays. Don’t forget to keep records of these interactions for possible use later.

Issue: Hidden Charges

Sometimes, upon cancellation, users find themselves faced with unexpected costs. This is usually due to an overlooked clause or term in the original contract. Here is what you can do if you face such a scenario:

Solution: Review Contract Terms

Ask Etisalat for a detailed breakdown of the additional charges. Then, cross-verify it with your contract. If you find inconsistencies or unjustified charges, don’t hesitate to challenge them with Etisalat’s customer service.

Cancel Etisalat Prepaid SIM Card: Step-by-Step Guide


Canceling your Etisalat business account can be a layered process, with both pros and cons. While it might seem daunting, understanding the reasons and implications, as well as the steps of the process can ease your concerns and arm you with the knowledge to handle it with finesse.


How long does it take to cancel Etisalat services?

Cancellation times can vary depending on account type and any contractual obligations but it usually takes about a week.

Are there any fees for cancelling Etisalat services?

There can be termination fees involved, especially if you’re under contract. Always review your contract or consult with customer service to clarify this.

Can I reactivate my account after cancellation?

This generally depends on how long your account has been inactive. A call to the customer service team can provide the most accurate answer.

What information do I need to cancel my account?

You will typically need your account number and other identifying information to cancel. The customer service team can guide you through this.

Where can I lodge a complaint about the cancellation process?

If you’re facing issues during the cancellation process, these can be reported to Etisalat’s customer service, either via phone call, in an Etisalat store, or through their online portals.